Bsc. I.T.

Communication Skills Syllabus

I The Seven Cs of Effective Communication: Completeness, Conciseness, Consideration, Concreteness, Clarity, Courtesy, Correctness

Understanding Business Communication: Nature and Scope of Communication, Non-verbal Communication, Cross-cultural communication, Technology-enabled Business Communication
II Writing Business Messages and Documents: Business writing, Business Correspondence, Instructions Business Reports and Proposals, Career building and Resume writing.

Developing Oral Communication Skills for Business: Effective Listening, Business Presentations and Public Speaking, Conversations, Interviews
III Developing Oral Communication Skills for Business: Meetings and Conferences, Group Discussions and Team Presentations, Team Briefing,

Understanding Specific Communication Needs: Communication across Functional Areas
IV Understanding Specific Communication Needs: Corporate Communication, Persuasive Strategies in Business Communication, Ethics in Business Communication, Business Communication Aids
V Presentation Process: Planning the presentations, executing the presentations, Impressing the audience by performing, Planning stage: Brainstorming, mind maps / concept maps, executing stage: chunking theory, creating outlines, Use of templates. Adding graphics to your presentation: Visual communication, Impress stage: use of font, colour, layout, Importance of practice and performance.

Communication Skills Practicals

Practical NoDetails
1 Communication Origami, Guessing Game, Guessing the emotion
2 Body Language, Follow All Instructions, Effective Feedback Skills
3 The Name Game, Square Talk (Effective Communication), Room 101 (Influential and persuasive skills)
4 Back to Back Communication, Paper Shapes (Importance of two-way communication), Memory Test(Presentation Skills)
5 Exercises on Communication Principles
6 Exercises on communication icebreakers
7 Communication exercises
Note: For the following practicals, Microsoft Office, Open Office, Libre Office or any other software suite can be used.
8 Use of word processing tools for communication
9 Use of spreadsheet tools for communication
10 Use of presentation tools for communication

Communication Skills Reference Books

Title Business Communication
Authors Edited by Meenakshi Raman and Prakash Singh
Publisher Oxford University Press
Edition 2nd
Download Here (New Edition)
Title Professional Communication
Authors Aruna Koneru
Publisher Tata McGraw Hill
Download Here
Title Strategies for improving your business communication
Authors Prof. M. S. Rao
Publisher Shroff publishers and distributors
Year 2016
Download Here
Title Business Communication
Authors Dr. Rishipal and Dr. Jyoti Sheoran
Publisher SPD
Year 2014
Download Here
Title Graphics for Learning: Proven Guidelines for Planning, Designing, and Evaluating Visuals in Training Materials
Authors Ruth C. Clark, Chopeta Lyons,
Publisher Pfeiffer, Wiley
Year 2011
Download Here
Title Basic Business Communication: Skills for Empowering the Internet Generation
Authors Lesikar Raymond V and Marie E. Flatley.
Publisher Tata McGraw-Hill
Edition 10th
Year 2005
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Title Nonverbal Communication: Notes on the Visual Perception of Human Relations
Authors Ruesh, Jurgen and Weldon Kees
Publisher University of California Press
Year 1966
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Title Business Communication Today
Authors Bovee, Courtland L.; Thill, John V.
Publisher Pearson Education Ltd.
Year 2015
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Title Communication Skills
Authors Dr. Nageshwar Rao Dr. Rajendra P. Das
Publisher Himalaya Publishing House
Download Here