Communication Skills Syllabus
| Unit | Details |
| I |
The Seven Cs of Effective Communication: Completeness, Conciseness, Consideration, Concreteness, Clarity, Courtesy, Correctness Understanding Business Communication: Nature and Scope of Communication, Non-verbal Communication, Cross-cultural communication, Technology-enabled Business Communication |
| II |
Writing Business Messages and Documents: Business writing, Business Correspondence, Instructions Business Reports and Proposals, Career building and Resume writing. Developing Oral Communication Skills for Business: Effective Listening, Business Presentations and Public Speaking, Conversations, Interviews |
| III |
Developing Oral Communication Skills for Business: Meetings and Conferences, Group Discussions and Team Presentations, Team Briefing, Understanding Specific Communication Needs: Communication across Functional Areas |
| IV | Understanding Specific Communication Needs: Corporate Communication, Persuasive Strategies in Business Communication, Ethics in Business Communication, Business Communication Aids |
| V | Presentation Process: Planning the presentations, executing the presentations, Impressing the audience by performing, Planning stage: Brainstorming, mind maps / concept maps, executing stage: chunking theory, creating outlines, Use of templates. Adding graphics to your presentation: Visual communication, Impress stage: use of font, colour, layout, Importance of practice and performance. |
Communication Skills Practicals
| Practical No | Details |
| 1 | Communication Origami, Guessing Game, Guessing the emotion |
| 2 | Body Language, Follow All Instructions, Effective Feedback Skills |
| 3 | The Name Game, Square Talk (Effective Communication), Room 101 (Influential and persuasive skills) |
| 4 | Back to Back Communication, Paper Shapes (Importance of two-way communication), Memory Test(Presentation Skills) |
| 5 | Exercises on Communication Principles |
| 6 | Exercises on communication icebreakers |
| 7 | Communication exercises |
| Note: | For the following practicals, Microsoft Office, Open Office, Libre Office or any other software suite can be used. |
| 8 | Use of word processing tools for communication |
| 9 | Use of spreadsheet tools for communication |
| 10 | Use of presentation tools for communication |
Communication Skills Reference Books
| Title | Business Communication |
| Authors | Edited by Meenakshi Raman and Prakash Singh |
| Publisher | Oxford University Press |
| Edition | 2nd |
| Year | |
| Download Here (New Edition) | |
| Title | Professional Communication |
| Authors | Aruna Koneru |
| Publisher | Tata McGraw Hill |
| Edition | |
| Year | |
| Download Here | |
| Title | Strategies for improving your business communication |
| Authors | Prof. M. S. Rao |
| Publisher | Shroff publishers and distributors |
| Edition | |
| Year | 2016 |
| Download Here | |
| Title | Business Communication |
| Authors | Dr. Rishipal and Dr. Jyoti Sheoran |
| Publisher | SPD |
| Edition | |
| Year | 2014 |
| Download Here | |
| Title | Graphics for Learning: Proven Guidelines for Planning, Designing, and Evaluating Visuals in Training Materials |
| Authors | Ruth C. Clark, Chopeta Lyons, |
| Publisher | Pfeiffer, Wiley |
| Edition | |
| Year | 2011 |
| Download Here | |
| Title | Basic Business Communication: Skills for Empowering the Internet Generation |
| Authors | Lesikar Raymond V and Marie E. Flatley. |
| Publisher | Tata McGraw-Hill |
| Edition | 10th |
| Year | 2005 |
| Download Here | |
| Title | Nonverbal Communication: Notes on the Visual Perception of Human Relations |
| Authors | Ruesh, Jurgen and Weldon Kees |
| Publisher | University of California Press |
| Edition | |
| Year | 1966 |
| Download Here | |
| Title | Business Communication Today |
| Authors | Bovee, Courtland L.; Thill, John V. |
| Publisher | Pearson Education Ltd. |
| Edition | |
| Year | 2015 |
| Download Here | |
| Title | Communication Skills |
| Authors | Dr. Nageshwar Rao Dr. Rajendra P. Das |
| Publisher | Himalaya Publishing House |
| Edition | |
| Year | |
| Download Here | |